Mr Phesheke Makhafola joined the South African Post Office SOC as an Industrial Engineer Intern in 2010. In 2011 he was appointed as a Process Analyst within the company. He initiated and implemented projects such as Work Measurement and in 2014 he was selected as the regional project manager for a project called Total Operations Management Solution (TOMS), where he trained and implemented Lean Principles. He has broad knowledge in Business Process Model and Notation, Lean Operations, Project Management, Work Study, Systems Development Methodologies (software and information systems) and Databases and SQL Querying.